Frequently Asked Questions

We know that you will have many questions about your property restoration. Here are some answers to frequently asked questions.

 
 

Frequently Asked Questions: Sinkhole Repair

Does Helicon provide a warranty?
We are proud to offer an industry leading firm foundation warranty on all sinkhole services. 

How do I choose a contractor?
In person interviews with a project manager from the companies you are considering for the repair will allow you to get your most important questions answered and will help you make an educated decision. 

Which repair method is better, underpinning or grouting?
Both are excellent repairs, but they accomplish stabilization in two different ways. Compaction grouting is a geological remedy while underpinning is a structural remedy.  Please refer to our underpinning and grouting pages for detailed information on each service or call to speak to a project manager. 

If I do have a sinkhole, how will I determine the best way to repair it? 
As part of the investigation by the geotechnical engineer, a repair recommendation will be included if sinkhole activity is found.

What are signs of a possible sinkhole? 
Stair step cracks, windows and doors are hard to open/close, depressions in the yard, cracks in the slab, creaking noises throughout building.

How do I know if I have a sinkhole? 
The only sure way to know you have a sinkhole is to consult with a professional engineer. Feel free to contact us to point you in the right direction.

Frequently Asked Questions: Sinkhole Pre-Construction

Does Helicon provide a warranty?
We are proud to offer an industry leading firm foundation warranty on all sinkhole services. 

How do I choose a contractor?
In person interviews with a project manager from the companies you are considering for the repair will allow you to get your most important questions answered and will help you make an educated decision. 

How do I know if my property has sinkhole conditions?
Developers are required — by law — to test soil conditions on a site prior to building homes or commercial property. They are not, however, required to do sinkhole testing.

Is it worth it to do pre-construction remediation before we build a house?
It is easier and more cost-effective to underpin a foundation or stabilize weak soils before a home is built. Upfront shoring of the foundation of a home can potentially offset the cost of sinkhole loss coverage over the life of the mortgage.

Who is capable of installing these pre-construction processes?
Contact Helicon Foundation Repair to find out how pre-construction remediation can protect your new home and save you money on sinkhole insurance premiums. As a recognized leader in sinkhole remediation and with over a decade of experience, Helicon Foundation Repair has completed thousands of successful projects.

Frequently Asked Questions: Foundation Repair

Does Helicon provide a warranty?
We are proud to offer an industry leading firm foundation warranty on all sinkhole services. 

How do I choose a contractor?
In person interviews with a project manager from the companies you are considering for the repair will allow you to get your most important questions answered and will help you make an educated decision. 

Will my landscape be damaged?
Your property is important to you, which is why it’s important to us. During repairs, we take extra steps to be minimally invasive, leaving your landscaping intact.

How do you determine what needs to be done?
Depending on the complexity of the home foundation problem, our professional inspector will inspect your home’s exterior and interior and take elevation readings of the interior. 

What are signs of possible foundation problems? 
Stair step cracks, windows and doors are hard to open/close, depressions in the yard, cracks in the slab, creaking noises throughout building.

How do I know if I have a foundation problem? 
The only sure way to know you have a foundation problem is to consult with a professional engineer. Feel free to contact us to point you in the right direction.

Frequently Asked Questions: Fire

Does Helicon provide a warranty?
We are proud to offer an industry leading firm foundation warranty on all fire remediation services. 

How do I choose a contractor?
In person interviews with a project manager from the companies you are considering for the repair will allow you to get your most important questions answered and will help you make an educated decision.

Should I try and clean smoke and soot damage from my belongings after a fire?
No.  In many cases, trying to clean or repair damage caused by soot and smoke often inflicts more damage.  It is best to hire us as a fire restoration professional that can assess the damage and determine the best course of action to take in cleaning or repairing your damaged items.

Can you get rid of the pervasive smoke smell in my home?
Yes, our team is fully equipped with advanced property cleaning and deodorization tools. No matter how strong or pervasive the smell, we will remove the smoke and soot residues and then completely eliminate the odors!

Can you provide emergency board-up after a fire?
Yes, our fire recovery crew offers emergency board-up services for homeowners. If your property has been damaged in a fire, call Kelmann and our team will arrive on site within minutes to begin the complete damage mitigation and recovery services we are known for.

Can I stay in my home while you restore it?
Whether or not you can keep living in your home depends on the extent of the damage. If the fire damage was fairly moderate and only affecting a few rooms, it might be all right to stay. In either case, our highly trained damage assessment professionals will let you know your options.

Frequently Asked Questions: Water 

Does Helicon provide a warranty?
We are proud to offer an industry leading firm foundation warranty on all water damage services. 

How do I choose a contractor?
In person interviews with a project manager from the companies you are considering for the repair will allow you to get your most important questions answered and will help you make an educated decision. 

How long does it normally take to dry a room?
With conventional drying techniques, a room will normally take three to five days to completely dry. Our cutting edge drying technology can dry the same job in a much shorter time.

What areas of property are more susceptible to water damage?
Water damage occurs most commonly in areas where there is open piping or use of water such as the bathroom, kitchen, or laundry room. If a pipe is open in a room without proper insulation, especially when the water traveling through the pipe is cold, condensation may occur causing mold or mildew. It is always important to watch out for water damage in the kitchen and bathroom. These two places are the most susceptible to spilling of water and pipes because they are normally the most used. Those checking for water damage may also wish to check crawl spaces to make sure there are no internal leaks in the unseen piping beneath the house.

What are the hidden signs of water damage?
There are many signs to look for when checking for water damage. Peeling wall paper is one of the most obvious. This hints at water being leaked into the wall from behind causing the adhesive of the wallpaper to peel. Another sign is the bowing of walls or floors. In some extreme cases, water begins to build up and cause large bubbles in the flooring to be formed. Scent is also something to keep in mind when looking for water damage. Musty carpet or odd smells in the walls can hint at some hidden water damage. One more common sign is moisture building up on walls. If water begins dripping down a wall and there is no clear source, this can hint at condensation build up behind the walls creating the dripping on the visible side.

Frequently Asked Questions: Storm

Does Helicon provide a warranty?
We are proud to offer an industry leading warranty on all storm damage services. 

How do I choose a contractor?
In person interviews with a project manager from the companies you are considering for the repair will allow you to get your most important questions answered and will help you make an educated decision.

How do I know if I have storm damage?
There are many answers to this question. If you know you have had a severe storm in your area, and/or you see your neighbors getting work done to their home, it is a good possibility you could have damage as well.

What steps do I take if I want to file a storm damage claim?
If you experience storm damage, or if any of your neighbors have discovered damage, it is recommended that you have your property inspected and file a claim as soon as you can after a storm hits. If you wait too long, the chances of getting a settlement from your storm damage claim lessens. It is important to note that it is not required for an insurance company to look for damage just because there was a storm in the neighborhood.

Frequently Asked Questions: Mold

Does Helicon provide a warranty?
We are proud to offer an industry leading firm foundation warranty on all mold remediation services. 

How do I choose a contractor?
In person interviews with a project manager from the companies you are considering for the repair will allow you to get your most important questions answered and will help you make an educated decision. 

How can I tell if I have mold damage?
Mold can be found anywhere, indoors and outdoors.  Generally, it is found in damp areas, such as the basement or bathroom, and can be green, black, brown, orange, or purple in color.  Mold has a musty, earthy smell that can indicate its presence even if it cannot be seen.

Will cleaning moldy areas stop its growth?
Cleaning is an important step when attempting to eliminate mold, however cleaning alone will not stop mold growth. To stop mold growth, the moisture source that promotes the growth must be removed.

What are some side effects of mold?
Mold and mildew can cause many problems, both to your familys health and to your home. It can destroy furniture, drywall and wood. It can offer a place where unwanted bacteria, mites, rodents and roaches can live. Health-wise, mold has been known to be carcinogenic, and can cause flu-like symptoms such as diarrhea and infections, and stuffy noses.